Time: Mon, 02/23/2026 - 18:30
Location: Frontier RTP, First Floor Classroom, 800 Park Offices Dr, Durham, NC 27713

Abstract:

This session explores how organizations can move beyond traditional dashboards toward autonomous AI systems that both predict customer needs and act on them. Drawing from real enterprise deployments and published research, Nidhi Sharma breaks down:

• How ML + NLP extract predictive signals from emails, tickets, and messages
• Practical considerations for data quality, ethics, and organizational readiness
• Real‑world outcomes from autonomous AI agents, including efficiency gains and measurable ROI

Attendees will leave with a clear understanding of what it takes to operationalize predictive intelligence and transition to autonomous customer‑facing AI.

Speaker: Nidhi Sharma
Senior Technology Leader | AI‑Powered Transformation | Cox Automotive

Nidhi Sharma is a Senior Software Engineering Leader at Cox Automotive, where she drives AI‑powered transformation across enterprise CRM and customer‑facing platforms serving thousands of users. Her published research in predictive customer intelligence, agentic AI, and ML/NLP‑driven automation informs her practical approach to building systems that move from prediction to autonomous action. With 15+ years of experience and deep expertise in Salesforce, AI systems, and enterprise architecture, Nidhi focuses on creating scalable, ethical, and high‑impact customer intelligence solutions.